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Processing Time: Orders processed within 4-7 business days within United States and 3-7 business days internationally.
- Shipping Rates: Calculated at checkout. Typical delivery times:
- Standard: 7-10 business days
- Ground : 3-5 business days
- International Shipping: Available to select countries; customs fees may apply.
- Tracking: Confirmation email with tracking details sent after shipment.
- Damages: Golden Lip Cosmetics is not liable for any delivery issues caused by customs, natural events, transportation strikes, delays, or additional fees that may arise after the package has left the United States. If a package cannot be delivered by FedEx, UPS, DHL, or their international partners, it will be canceled and refunded once it is received and processed at our shipping facility.
Return Policy:
- Return Period: Returns accepted within 30 days of delivery.
- Eligibility: Items must be unused and in original packaging; some items are non-returnable (e.g., gift cards, opened personal care items).
- Return Process: Contact us to initiate a return; do not send items back without prior communication.
- Refunds: Inspected items will be refunded if approved; processing may take several days.
- Exchanges: Contact us for exchanges of the same item.
- Return Shipping Costs: Customers are responsible for return shipping fees; shipping costs are non-refundable